>_ ABOUT ME
>_ PROFESSIONAL SUMMARY
> Name: Josiah Zimmermann
> Email: josiahzimm@gmail.com
> Phone: 715-741-0198
> Customer Success Manager with 8+ years of experience in customer success,
technical support, and cybersecurity. Currently at IONIX, specializing
in attack surface management and customer enablement.
>_ KEY STRENGTHS
> Customer-focused professional with proven track record
> Expert in cybersecurity solutions and vulnerability management
> Strong leadership and team management capabilities
> Excellent technical troubleshooting and problem-solving skills
> Remote work specialist with experience across distributed teams
>_ CAREER HIGHLIGHTS
> Managed customer success teams across multiple regions
> Implemented enterprise-level security solutions for Fortune 500 clients
> Developed and optimized customer onboarding workflows
> Consistently achieved high customer satisfaction ratings
>_ PROFESSIONAL EXPERIENCE
Customer Success Manager
2024-06 - presentIONIX | Full-time | Remote
> Drive customer success by ensuring seamless onboarding, providing strategic guidance, and demonstrating the value of attack surface management solutions.
> Act as a trusted advisor, fostering strong relationships, resolving challenges, and delivering impactful business insights.
> Collaborate cross-functionally to optimize customer outcomes, identify growth opportunities, and advocate for continuous product improvement.
> Dedicated to empowering customers to enhance their cybersecurity posture and achieve their goals.
Manager of Customer Success, US East
2022-08 - 2024-06CyCognito | Full-time
> Management of the Customer Success team for the US East Region
> Assist customers with onboarding and integrations into their current workflows
> Ensure satisfaction across a diverse client base
Working With Clients
Customer Engagement
Account Management
3rd Party Integrations
Onboarding
Renewals
Customer Success Engineer
2021-02 - 2022-08CyCognito
Working With Clients
Customer Engagement
Account Management
Onboarding
Renewals
Sr. Technical Support Engineer
2018-02 - 2021-02Tenable | Full-time | Columbia, Maryland
> Work with customers, product teams, and internal teams to solve complex issues
> Help customers utilize the Tenable products in an efficient manner
Working With Clients
Vulnerability Management
Customer Service
Troubleshooting
Technical Support Engineer III
2013-10 - 2018-02Cisco | Full-time | Columbia, MD
> Provide technical support for the Sourcefire 3D Next Generation Intrusion Prevention System, Firewalls, and Malware detection systems.
Working With Clients
Technical Support Engineer
2013-05 - 2013-10Sourcefire | Full-time | Columbia, Maryland
> Provide technical support for the Sourcefire 3D Next Generation Intrusion Prevention System, Firewalls, and Malware detection systems.
Working With Clients
>_ TECHNICAL SKILLS
>_ Customer Success & Management
Account Management
Customer Engagement
Customer Service
Onboarding
Renewals
Working With Clients
>_ Technical Support
Troubleshooting
Vulnerability Management
>_ Other Skills
3rd Party Integrations
>_ KEY ACHIEVEMENTS & PROJECTS
>_ Customer Success Program Development
At IONIX:
> Designed and implemented customer onboarding framework
> Reduced time-to-value by 40% through process optimization
> Created documentation and training materials for team scaling
> Built cross-functional relationships to enhance customer experience
>_ Enterprise Security Solution Deployments
Across multiple organizations:
> Led implementation of attack surface management platforms
> Configured vulnerability management systems for Fortune 500 clients
> Developed custom integrations for client workflows
> Achieved 95%+ customer satisfaction ratings
>_ Team Leadership & Development
Management accomplishments:
> Built and led customer success team for US East region
> Mentored junior team members on technical and soft skills
> Established best practices for customer engagement
> Improved team efficiency through process standardization
>_ CONTACT INFORMATION
>_ PROFESSIONAL CONTACT
> Name: Josiah Zimmermann
> Email: josiahzimm@gmail.com
> Phone: 715-741-0198
> Location: Remote (US-based)
>_ AVAILABILITY
> Available for full-time opportunities
> Open to remote and hybrid positions
> Willing to travel up to 25%
> Immediate availability
>_ PREFERRED INDUSTRIES
> Cybersecurity & Information Security
> Enterprise Software & SaaS
> Technology Services
> Financial Services
>_ REFERENCES
> Professional references available upon request